We want you to have clear return information before purchasing from Equip Store LLC. This policy applies to outboard motors, golf carts, and jet skis purchased directly from us.
30-day return window
You may request a return within 30 days of receiving your order. Please provide your order reference, the delivery date, the reason for the return, and photographs where relevant.
Eligible condition
Returns are accepted for equipment in new or slightly used condition. Include the accessories, keys, chargers, manuals, and other items supplied with the order. Equipment must not have additional damage, unauthorized alterations, or missing components. Describe any installation or use when requesting the return so safe transport and the item’s condition can be assessed.
How to arrange a return
Contact Equip Store LLC before sending equipment back. We will provide the return destination and transport instructions. Do not send items to an unconfirmed address. Outboard motors, golf carts, and jet skis may require a freight carrier rather than ordinary parcel mail.
Restocking fee and return transport
A 15% restocking fee applies to eligible change-of-mind returns. The customer pays return transport for change-of-mind returns; free outbound shipping does not include free return freight. Any return transport cost will be explained before arrangements are agreed. No restocking fee applies when we supplied an incorrect item or the return is due to a confirmed defect or delivery damage. We will arrange the appropriate return transport in those cases at our expense.
Inspection and refund timing
After the returned item is received, we inspect its condition and included components and notify you of the outcome. Approved refunds are issued within 7 days after inspection. Refunds are sent through the original payment method where possible, with any applicable restocking fee deducted. Your financial institution may take additional time to make the funds available.
Damaged, defective, or incorrect equipment
Report the issue promptly and include photographs, the order reference, and a description of the problem. Keep the packaging and avoid further use if doing so could cause damage or affect safety. We will review the issue and arrange an appropriate resolution.
Cancellations and exchanges
If you need to cancel or change an order, contact us promptly. An order already dispatched must follow the return process. For a different model, contact us to discuss returning the original equipment and arranging a separate purchase.
Your rights
This policy does not limit rights or remedies that cannot be excluded under applicable consumer law.
Contact Equip Store LLC
Business address: 1058 N Tamiami Trl, Ste 108-238, Sarasota, FL 34236
Email: sales@equipstorellc.com
Telephone: +1 793 827 2934
Business hours: 9 AM–5 PM Eastern Time